Lexus Croydon

I went into Lexus Croydon for my NX300 100k service . Within two weeks the screen wash was finished but it is listed in the 100k service that this should be filled to full level. Also my key battery was giving a weak signal so this was not replaced either this is also listed to be replaced. The pollen filter was also not changed and no scent was coming out as before. These things I noticed and I am very disappointed i am not a mechanic but I can see the poor quality service done on my vehicle. After a further 10k miles I went to my local mechanic with Lexus original parts for a service. During the service the mechanic had great difficulty in opening the oil filter cover/cap . This was jammed shut. Once he finally managed to open it which resulted in actually damaging the filter cap I order to open it there was an oil sludge residue well over a year old. This is proof that Lexus Croydon did not even bother to open the oil filter because if they had it would not be in this state . I have always had my 10k service from Lexus but i believe that I have been cheated. I paid for for a quality service from Lexus but actually received a sub par shoddy service and when I contacted Lexus Croydon to share my feedback and issues I was not offering any solution or explanation. Instead I was told i must be mistaken. There is no point to paying for a service with Lexus as they dont even complete what is promised in their breakdown . I have lost my trust in Lexus service completely.
May 2nd, 2023

Always busy which can't be a bad thing. Simon at aftersales was great at booking me in for tpms sensor reset . 12.15pm booking but didn't get car back fir over 4hrs for a task that is relatively straight forward. But hey my car is fixed back on the road big thanks to Simon and team .
Apr 29th, 2023

We visited to test drive a used car. Although we didnt make a purchase, Mark and the team were friendly and helpful, and didnt try and hard sell us or change our minds which was appreciated.
Apr 14th, 2023

Apr 5th, 2023

Staff is attentive and proffesional.
Mar 29th, 2023