Wickes

Feb 16th, 2023

Not good customer service unfortunately no ones cares to answer any of their phone lines for 3 hours or more and not only this store 2 other as well. Short staff its not excuse in this situation.
Feb 7th, 2023

This store is run by designers who purposely mislead you and talk you into buying the most expensive and far far too much worktop and then refuse to take them back when they are deemed inappropriate. When we talked to them about it they were rude and just laughed at us and said they didnt care. Awful customer service. Awful con artists dont trust them. Your counter tops will not come made to measure instead you will be stuck with massive slabs of marble bigger than your kitchen itself! And be 6k down. Try magnet or wren or B&Q definitely not wickes!
Jan 23rd, 2023

Worst customer service ever and rudest manager I've ever seen
Jan 15th, 2023

I usually drive to B&Q through the purley way traffic which is dreadful 9/10. I have been there a couple of times recently and the staff havent been helpful and dont seem interested in customer service. If an item you want is there its there and if it isnt you get a shrugged shoulder but they wont show you where an item is and they dont like answering questions and the customer service area is manned like it used to be. I wasnt impressed on my last visit for this reason. A week later I was desperate for tiles so looked up my nearest shops and up popped Wickes in the colonnades. It was much easier to get to and they had the mosaic tiles I needed. The guys who work there are so lovely and helpful I couldnt believe it. They were polite and willing to take you to the product you asked fer. Between three of them they were trying to help everyone in there. They were a breath of fresh air. The guy who was dealing with me and my tiler asked the manager to do something on the til. He came over and was just as nice. No waiting. No stress and great customer service. This will be my go to place now!!! Great staff here.
Feb 8th, 2023