John Lewis Partnership

This is about the Partnership's terrible decision to switch credit card providers. New Day's customer service is appalling and their technology outdated. I would cancel my card except for my loyalty to John Lewis. I know someone who works for the Partnership and they tell me that almost daily customers complain about the card and this has a knock-on effect for the business, with customers going elsewhere to shop.
Mar 27th, 2023

Ordered an Ipad and the item went missing. I tried to raise the issue with them but they closed the case, no money refund, no Ipad. They investigated which did not get further. They are responsible for they delivery service, not me. Customer service is unbelievable, hanging up a phone on me. Never will order anything. I have so much stress within 2 weeks and still did not get any further. Next step citizen advise..
Mar 23rd, 2023

Given the dire financial straights The John Lewis Partnership is now experiencing, it is apparent that hiring Dame Sharon White as their CEO, with an annual salary approaching 1 million pounds, is a large part of the problem. Sharon White is a senior career Civil Servant with absolutely no experience of working in a non taxpayer funded commercial business environment. Clearly out of her depth and not hired on merit nor business acumen; should've stayed within the unaccountable Publc Sector.
Mar 22nd, 2023

GO WOKE GO BROKE Your not listening to your customers. This will not end well for you.
Mar 17th, 2023

After careful consideration I felt I needed to review my visit to John Lewis Westfield White City 25/02/23 I had picked up a pair of Levi jeans with a red pen marked reduced price on not the only one with a reduced price on. On paying for my items at the till I was told that the Levis were now 80 and this was an out of date promotion. I asked as I was spending over 300 already why they could not honour the price on the jeans? A gentleman sales floor manager was called over who instead of apologising for the mistake; proceeded to tell me by law he is not obliged to sell anything with wrong prices on, I understand they do not have to sell the item, I think on this occasion he could have quite easily honour the price. He was really dismissive and went to walk away when I questioned his attitude and customer service, he then offered a 20% discount which I declined. While I understand mistakes happen and keeping everything up to date can be challenging in a department store. I have taken photos the prices on the jeans were scribbled out with a pen after I questioned why so many pairs had a red pen mark down on the jeans. I contacted John Lewis customer service and was told someone from Westfield would be in touch. No one has been in touch.Very poor service
Feb 22nd, 2023