Roathan Letting and Property Management Ltd

I have never Been so happy with a letting agency, the help you from start to end, i would recomend it 100%
Mar 23rd, 2023

Highly recommend them
Mar 13th, 2023

Finally got round to writing this review. We had used Roathan for 7+ years to manage our property however the lady took advantage over our lack of knowledge on the property rental market and made regular late payments, failed to do any KYC checks on the tenants, failed or maintain the property as per contractual agreements, failed her legal obligations, also failed to update the contract ever and didn't ever provide us with an update on who was living in the property. She didn't provide a decent basic service to a landlord so I can only imagine how bad she was for tenants. We attempted to put the property on the market several times but had been stalled by Viviana each time until finally putting our foot down during covid and then she left us to deal with the tenants directly when she failed to serve notice for months and then didn't respond to our communications; only responding when we had been informed a date by tenants but we obviously incurred a financial loss as our property was damaged and rent not collected. We were even threatened that she will contact her solicitor for asking her to communicate with us in a timing and respectful fashion. No doubt I will receive a abusive call once this review is posted. Swearing, shouting and failing to answer calls and emails is her style of work. We have raised several complaints about this firm to the Property Redress Scheme thankfully recording every piece of communication with her over the last 3 years so there's clear evidence of this firm's mismanagement and negligence. AVOID LIKE THE PLAGUE!!!!
Jan 27th, 2023

(Translated by Google) Very badly you get tired of calling and they don't pick up the phone, it tells you about a problem with the property and they ignore people (Original) Muy mal te cansa de llamar y no cogen el telfono le comunica de algn problema de la propiedad y pasan de las personas
Nov 26th, 2022

PLEASE DO NOT USE. They are very unprofessional & don't carry out appropriate checks of legal ownership of their rental properties, which is mandatory by law . "So properties don't get sub let illegally ' as happened to me. They have caused me to lose one of my rental properties =200,000 because they STOLE my rental payments and i am now in the process of going to court with their handy man and them selves. PLEASE steer clear of this CORRUPT COMPANY. Recommendation 'LEADERS LETTING AGENTS' a reputable agent. Roathan Letting and property Management Ltd are also under investigation with the letting agent ombudsmen.{PROPERTY REDRESS SCHEME] Do your homework guys...
Oct 14th, 2022