Dr C M Batchelor - Churchill Healthcare - Churchill Medical

The staff here are very helpful, but the management seem to have designed it to be as unwelcoming as possible. When you call, you are greeted by a message making excuses for poor service and telling you not to be abusive. The next part of the message is trying to get rid of you, either to casualty, pharmacy, or Specsavers (yes, really). If and when you get to the surgery, the receptionist is hidden behind a green steel shutter with only about 20cm of glass at the bottom. You can't see her face, you can only hear an eerie voice and see a hand poking underneath the shutter. It's weird. This surgery has changed it's modus operandi many times over the years and just can't seem to get it right, despite being on TV to get specialist help. Again, the receptionists and doctors are good, it's just the operations design which is a problem.
Dec 28th, 2022

Cant get through on phone. Havent seen a doctor in 2 years. Repeat prescriptions seem to disappear in the ether between surgery and chemist. Poor quality service
Jul 13th, 2022

I wish I could rate it 0 star. One of the worst GP services to have ever launched. Disgusting waiting times and astonishing call queues of up to number 15 in the queue. Always put on hold to then find out there is no appointments! Staff are rude and do not have the qualities that health professionals require as a minimum. Avoid at all cost and go somewhere where your health and needs is a priority.
Apr 22nd, 2020

Dr Bachelor has always made me feel comfortable and important; I dont often visit the doctors & on the rare occasion I do I don't expect to be made to feel like a hypochondriac, which has happened in the past. I am always given the time & patience, an opinion is offered backed up with why. Very helpful and very friendly. I agree with previous reviews, every practice is going to be busy!
Oct 11th, 2019

Fantastic care over 30 years. The Doctors professional and caring. I have had a number of health issues and always been treated with the utmost respect. The newish e consult system works well.
Sep 16th, 2019