St Francis Surgery

Best surgery Ive even been part off. Quick to answer the phone and had a triage appointment Within an hour of calling. After triage they made a face to face appointment an hour later for my son.
Apr 3rd, 2023

Downgraded to one star, due to them taking ten weeks... TEN WEEKS... to deal with a simple but important DVLA query. Downgraded to two stars, due to the increasingly aggressive and charmless gatekeeping process. At 8 o'clock every morning a new batch of two to four week ahead appointments, whatever that means, are released. Tough luck if you miss them. Furthermore, the system doesn't provide for matters that are of concern to patients but neither require an emergency appointment on the day nor can wait a month. The surgery has a decent, but occasionally misdiagnosing triage system and communication between the front desk and medical staff is poor. The GPs are nearly all excellent but I've had a couple of disappointing failures to deliver on actions agreed. The repeat prescription service between the surgery and the pharmacy next door is patchy. It's not uncommon to have to go backwards and forwards until they decide who has the paperwork (it's usually the surgery). Waiting times to see your preferred GP (if you want or need continuity) are dreadful. I've had to barter the receptionist down from seven or eight weeks on a number of occasions but it's usually possible to get a telephone appointment quickly. A mixed bag; I wonder if they're struggling to cope with the additional patients inherited from the practice they recently acquired.
Jan 15th, 2023

Jan 10th, 2023

I missed their phone call for the first over-the-phone appointment (which by the way is pretty easy to miss if you don't / cannot have your phone at hand for half the day). My bad. They said they'd call me back the next morning, so I waited the whole day for the call, but they never called at all. Their bad. They couldn't have gotten the wrong number because they texted me to let me know I missed their call.
Nov 15th, 2022

Booked in for my flu jab last weekend, in and out in under 2 minutes. The staff could not have been more helpful
Oct 4th, 2022