Rossmore Hotel

Apr 26th, 2023

Apr 14th, 2023

Me and my partner have recently stayed at this hotel for nearly over a month. There were many problems that we had in our room and staff refused to help us or fix the problems. As you enter, the hotel itself had a strong smell of curry & sweat which was unpleasant. The room that we were staying in was deceiving. When we entered it was boiling hot in our room and we werent able to turn it off due to the heater being broken. There was dried gum and stains on the wall as well as the floors being dirty and filthy. The light bulbs were always flickering and they didnt get maintenance to fix it either. The lock on the bathroom door was also broken on our arrival & our shower was leaking from the bottom, therefore we had to always place a towel down from stopping it from leaking. The shower head pressure was very slow and clogged. No matter how you manage your water temperature, one minute itll be boiling, the next is freezing cold. We have reported these problems to staff in reception but still very unhelpful. There was a rat always running around on the floor boards of our room at night till early morning, when we told staff they denied that it was a rat & stated that the hotel is clean. They would also change our duvet and apparently give us clean towels when they were stained, we bought our own towels to be on the safer side. The bed we were staying on was flimsy and very uncomfortable to sleep on that my partner got cramps all over his body and we both struggled to sleep in that time period. They had a lamp, hair dryer, kettle etc all for us customers to use, but it was for decoration as nothing was working & I wasnt surprised. Problems just kept building up. The staff were rude and didnt care about customer service as well as the management team. They put their staff before customers and it definitely shows. There was a rude Indian lady named Priyanka in reception who lies, has a lot of attitude and claims that she is always right and wouldnt consider your problems. I could go on & on as the problems dont stop but all I can say is I highly do not recommend this hotel. Avoid at all costs.
Apr 11th, 2023

Apr 1st, 2023

Mar 28th, 2023