Engage Credit

I spoke to a gentleman called Shia today and he was so helpful and sorted my query out with no problem ,he was easy to talk to and put me at ease and was very good at his job .
May 1st, 2023

Really difficult to contact Zero contact avoid Financial services ombudsman needs to stop this company.
Apr 7th, 2023

Never answers phone, i can hear it answer and then a beep and back in the queue you go. Cant get hold of anyone at anytime, the service is the worst i've ever encountered. I'll cancel my direct debit and have them contact me i think, only way i'm ever going to speak to anyone.
Mar 30th, 2023

.... Be warned. If you receive a letter saying your mortgage is being transferred to them, brace yourself to be absolutely rinsed. As a rough estimate, take your current interest rate/ SVR and double it. You'll join many Mortgage Prisoners in solitary confinement with limited chance of parole.
Mar 17th, 2023

Do not take a loan out from these people, at least if you want to protect your credit score. Ive had a mortgage with them for some years, I took it out with Masthaven. Last September they sold their loan book to Engage. Or should I say Pepper UK, who knows!? There was no notification of this. At the time I had a call from my bank asking me if I was happy to set up a direct debit with an outfit called Pepper or Engage (still not sure!), I of course said no having never heard of them. It now turns out that I have not been servicing my mortgage because no direct debit was set up. I have been trying to call Engage to correct this for months. No one ever picks up the phone even after being put on hold for 20 or 30 minutes. I have wasted vast amounts of time and now discover to my horror, in the context of a transaction at work, that my credit score has plummeted. So, through no fault of my own, and because of the sheer incompetence of this outfit, my credit rating and my ability to perform at work have been massively undermined. Be warned! DO NOT DEAL WITH THEM IF YOU VALUE YOUR CREDIT SCORE!
Mar 27th, 2023