The Kitchen Co Ltd

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Feb 16th, 2023

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Oct 29th, 2022

Long overdue review considering I had my kitchen project managed from start to finish by Chris and his team over two years ago. Chris listened carefully to our requirements and provided transparency on the cost. There were many challenges along the way which were continuously met with a fair level of compromise which I appreciated. Post installation the service has equally been of high standard with a few snags addressed. Happy I chose this company and strongly recommend. Service: Kitchen design
Aug 15th, 2022

They are good with kitchens and if that you are looking for, then they are one of the places to go. Their fitters are very good. However, we do not consider them to be poor at designing other rooms, particularly studies because their designs and functionality are dated and do not take into account of customer requirements. We have used them 4 times over the last 25 years spending well over 100k and we always paid the quoted price without discussion and have paid extra where needed. TS and KL were very good, always listening and putting everything right. On the other hand, C.S. is not good with non-kitchen designs and whilst he may consider himself a good designer and listener, he did not appreciate the importance of the main study to the customer and did not get the design of a study right with a worktop with paper backing which damages easily (and would swell with any liquid spill), inadequate working space which could only be noticed once it was installed and the doors, drawers and carcass staining and chipping very easily. So we have been basically been provided with poor material. CS was rigid in his approach, and was too focussed on symmetry and so discouraged suggestions as if the customer is always wrong. It has been been a poor experience with C.S. who does not like to be challenged by customers. The company charge premium prices which we paid without question but delivered an inadequate service not appreciating that we would have contributed to the cost to put things right as necessary. The explanations below are nothing but poor excuses by CS who has not accepted any responsibility for his mistakes and the fact remains that he delivered a very poor study/office space. The study will be replaced at some point and I hope CS sleeps poorly knowing that he has upset his customers.
Apr 19th, 2023

I would highly recommend Chris and his entire team for a wonderful journey from planning my kitchen, installation and after sales. Chris has such in-depth knowledge of current German kitchen companies and Miele appliances. He has such great attention to detail coupled with listening. I felt he took the time at every stage to create the perfect design and offered creative solutions along the way. His experience is exceptional. The Kitchen company offered a competitive price, the installation by Alan was exceptional - so professional and tidy, his workmanship is off the scale and he takes so much pride in his work. Not to forget the office team namely Mona, Mark and Hugh were always available for administrative support. Damon also delivered the goods on time with a professional manner. I am so pleased with my new kitchen and cannot praise Chris and his team for delivering an exceptional project on time. Service: Kitchen design
Nov 22nd, 2022