Argos Uttoxeter

Bad experience. TV price dropped from 649 to 379 within a week. I bought a second at the cheaper price, with plans to return the original (still unused but had opened box) and get a refund. However, some slight issue with the original box, they wouldn't accept the box that was for the TV as it was from the second purchase (issue with serial on a tiny/removable sticker), despite being EXACTLY the same TV (they agreed and confirmed) and still within the cellophane and all other packaging - it had not been opened, and I had receipts for both purchases from them. Ultimately, I've ended up with two TV's due to a staff member that seemed emotionally upset/angry. Will never purchase from Argos again. And the real issue I have with all this, I was accused of 'fraud' and interrogated over my story, as apparently I had claimed the box had 'never been opened'. Whether that's true or not, I do not recall my exact words, I hadn't realised we needed water tight reasons as it's an innocent/genuine return. Either way, I had meant something along the lines of the TV not being opened/used at all (it still had the film on the screen, padding, remotes still sealed in original packaging, had clearly not been used, etc). She then felt the need to tell me that I wouldn't be able to get a refund on the more expensive version anyway - no idea why. It was the original TV purchased at the higher price I was returning. Madness. Argos, you can do better with your staff onboarding/management.
Dec 14th, 2022

Than you for your customer service today in store:)
Aug 27th, 2022

Returned and exchanged a faulty item, the young lady (SAM) who served me was extremely helpful, polite and very friendly.
Feb 17th, 2022

Dec 17th, 2021

Nov 3rd, 2021