Lilys at Eden

Food : 5/5 | Service : 4/5 | Atmosphere : 5/5 More
May 1st, 2023

Just left after a disastrous breakfast. The server spilt hot coffee in the lap of my son, and while I understand that accidents happen, the way we were treated was terrible. My son had to leave to go and get changed because he was absolutely wet through. Never once did the assistant manager come over and apologise, apparently when I asked to speak to her as we left she said she was waiting for my son to return so she could offer him a piece of cake to say sorry and didn't realise he hadn't because she was on her lunch. We were never offered a refund for the meal, and frankly, the assistant managers attitude was appalling. I would have thought that in an establishment such as Lilys customer service would be at the forefront of everything you do.
Apr 30th, 2023

First time going to Lillys. Initially we went to pay at the bar and the waitress was really unpleasant and rude. Then I sat down and within 2 minutes had an entire tray of coffee poured over me by one of the waitresses. I said dont worry and was chilled about it but Ive had to bin a pair of trainers, my pants were completely soaked my coats got coffee all over it and my jumper has. I wasnt going to write a review as these things happen but Im disgusted about the response from the staff. I was completely respectful to the employee who did it and didnt make a big deal about it. all I said was dont worry about it as these things happen and I felt bad for her. But nobody checked to see if I was okay despite having piping hot coffee poured all over me, we werent offered a refund or any sort of condolence. When I came out of the toilet the manager or a senior member of staff just stared at me and didnt say a word. And for those who think Im over exaggerating my pants were dripping in hot coffee. Completely covered. Basic common decency would be to realise a big mistake has been made and check the person is okay. And then to work on making it right. Disgraceful.
Apr 30th, 2023

Apr 27th, 2023

Service : 4/5 | Atmosphere : 5/5 More
Apr 16th, 2023