Marshall Mercedes-Benz of South Lakes (Ulverston)

PARTS DEPT IS A JOKE !!! WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH
Apr 1st, 2023

Non existent and indifferent service. Went to arrange a car service today and walked in. No one on the service desk but a sign on the desk telling customers to speak to a member of staff. Slight problem. No one to speak to. One staff member on the phone near the entrance who didn't acknowledge I had walked in and although I waited and he could see I was waiting he didn't acknowledge me and in the end I walked out. To be clear, I was not expecting him to stop his phone call but there are things you can to acknowledge a customer's presence and make them aware you know they are there. I will take my car elsewhere. I'm not used to a Mercedes dealership having such an indifferent attitude to owners.
Mar 8th, 2023

Had nothing but brilliant service when I bought my car three years ago and subsequent annual visits. Unfortunately it's gone downhill. Tried to arrange for a set of tyres to be replaced. Emailed three times over two weeks and no response. Phoned three different times and get bounced between Parts & Service departments, with noone wanting to take any details and book me in. Promised call backs that never happened. Now into the third week of trying, I have booked in elsewhere. For a garage that no longer sells new cars, and is purely for servicing existing customer base, it's an appalling experience.
Mar 7th, 2023

Feb 21st, 2023

Superb service !! Thank you
Oct 22nd, 2022