Virgin Media

Biggest joke of a company going.
Feb 26th, 2023

Really poor company. Terrible customer relations. They think they've become so big and a monopoly that they no longer need to provide individual positive customer experiences. I was kept on hold for ages and finally got through to a lady that spoke very poor English (probably an Indian Call Centre!) And she booked an appointment with an engineer to visit my proposed today. I took the day off work and no one showed up with no apology. An absolute joke
Jan 8th, 2023

Dec 28th, 2022

I get logged out of my account every now and then for no apparent reason and it is impossible to get back in using the online links, you are forced into spending 50 minutes trying to get through to someone, Customer care is virtually none exsitant
Nov 13th, 2022

Wednesday 27th, on text message I change emails passwords and have a message as below on SMS from Virgin.. "Great! Also we have a great deal for you this is our PH & BB Dual Bundle Volt 1GB (500-1GB) Broadband Weekend chatter for 48 only in 18 months contract And 10Gb O2 sim unlimited minutes and txt for 10 only in 18 months contract. you will get a estimated download speed range to your router is between 1,092 and 1140 Mbps and a free Hub 5.This is our Volt package you will also get a free wifi pods. The WiFi Pods are clever little devices that plug into any normal three-pin socket in your house. Theyll team up with your Virgin Media Hub to supercharge your WiFi coverage eliminating blackspots and giving you WiFi, all around your home. As part of the Volt package we can offer up to 3 pods at no extra cost! Sounds good right?". .. I decide to leave as don't want a O2 sim. SO... Virgin confirmed 27th Jan as leaving date -.... they offer me this deal BUT I decline. I also changed my email address and p asswords.....NEXT... 30t h Dec - I try to go ahead with deal (only Virgin does fibre) but they forgot to change my password and I can't do it on message. I ring up and 45 mins later two Indian speaking English so badly I can't understand them at all. I ask them to set up the correct email so I can do it online and they still have not done it. The worst customer service I have ever experienced and there Fibre broadband is rubbish too.
Dec 31st, 2022