Sofology North Shields
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Unit 4, Silverlink point, The Silverlink
Tyneside, eng NE28 9PD - (344) 481-8039
Hours
Chamber Rating
-
Sam Fuller
Apr 22nd, 2023 -
Pete K
Mar 4th, 2023 -
rosie morrison
*** update on below- we have now been told that we need to wait 12 weeks for the legs to our sofa to arrive. So all in all sofology are asking us to wait five months for a sofa we paid for. Absolutely disgusting service. Absolutely would not recommend sofology EVER!*** The actual sofas would have received 5 stars but the service has been atrocious for the price you are paying. Our sofas arrived nearly 5 weeks ago with no legs. The delivery guy took photos and promised someone would be out within 24hours to get them to us and fitted. The next 4-5 weeks have been phone calls from sofology saying we need to "search" for the legs inside the sofa despite the fact the delivery guys couldn't find them. Then we had calls asking for pictures, then we had calls asking for the batch number, then we had calls asking for a PHOTO of the batch number, then we got silence. I have since complained and we have been told they are "in the post". Considering you are paying thousands through sofology, the customer service has been truly shocking. Wouldn't go through them again.
Feb 6th, 2023 -
Janet Guest
Jan 31st, 2023 -
diane nicholson
Received my Sofa and it is faulty emailed customer services about the fault and still waiting to hear back from them. Also I bought the cover for the Sofa which was 300, I was told by the sales assistant that it covered everything and when I received the details for it, it doesnt cover wear and tear so not really sure what it covers, so will probably have to go to the store and find out. Unfortunately I dont think I will be buying anything else from Sofology.
Dec 17th, 2022
Contact Info
- (344) 481-8039
Questions & Answers
Q What is the phone number for Sofology North Shields?
A The phone number for Sofology North Shields is: (344) 481-8039.
Q Where is Sofology North Shields located?
A Sofology North Shields is located at Unit 4, Silverlink point, The Silverlink, Tyneside, eng NE28 9PD
Q What is the internet address for Sofology North Shields?
A The website (URL) for Sofology North Shields is: https://www.sofology.co.uk/stores/north-shields?utm_source=google&utm_medium=organic&utm_content=north-shields&utm_campaign=gplaces
Q What days are Sofology North Shields open?
A Sofology North Shields is open:
Thursday: 10:00 AM - 10:00 AM
Friday: 10:00 AM - 10:00 AM
Saturday: 10:00 AM - 10:00 AM
Sunday: 11:00 AM - 11:00 AM
Monday: 10:00 AM - 8:00 PM
Tuesday: 10:00 AM - 8:00 PM
Wednesday: 10:00 AM - 10:00 AM
Q How is Sofology North Shields rated?
A Sofology North Shields has a 4.1 Star Rating from 80 reviewers.
Hours
Ratings and Reviews
Sofology North Shields
Overall Rating
Overall Rating
( 80 Reviews )Sam Fuller on Google
Pete K on Google
rosie morrison on Google
*** update on below- we have now been told that we need to wait 12 weeks for the legs to our sofa to arrive. So all in all sofology are asking us to wait five months for a sofa we paid for. Absolutely disgusting service. Absolutely would not recommend sofology EVER!*** The actual sofas would have received 5 stars but the service has been atrocious for the price you are paying. Our sofas arrived nearly 5 weeks ago with no legs. The delivery guy took photos and promised someone would be out within 24hours to get them to us and fitted. The next 4-5 weeks have been phone calls from sofology saying we need to "search" for the legs inside the sofa despite the fact the delivery guys couldn't find them. Then we had calls asking for pictures, then we had calls asking for the batch number, then we had calls asking for a PHOTO of the batch number, then we got silence. I have since complained and we have been told they are "in the post". Considering you are paying thousands through sofology, the customer service has been truly shocking. Wouldn't go through them again.
Janet Guest on Google
diane nicholson on Google
Received my Sofa and it is faulty emailed customer services about the fault and still waiting to hear back from them.
Also I bought the cover for the Sofa which was 300, I was told by the sales assistant that it covered everything and when I received the details for it, it doesnt cover wear and tear so not really sure what it covers, so will probably have to go to the store and find out.
Unfortunately I dont think I will be buying anything else from Sofology.