Priory Medical Group - Tynemouth

Helpful, dedicated, professional and polite, simply nice people.
Feb 6th, 2023

Phone system cuts you off after queuing for 10mins or so, it happened twice before I got through the third time. I politely advised the receptionist of this issue when I eventually got through, she ignored the comment and just said "What do you need?". Strong indication here of a system problem which will go unresolved due to a cultural problem. Definitely changing GPs
Dec 31st, 2022

Terrible terrible service. Appalling. Cant get through on the phone, cant get an appointment, dont do what they say theyll do. Constantly make mistakes. Fortunately haventhad to use them - but the one time Ive actually needed them they were less than useless. Im moving practice.
Dec 8th, 2022

It's reputation for being the worst practice in the area is fully deserved. It's impossible to book an appointment. I tried calling in yesterday, willing to take the earliest available at any of their practices. I was told that they only make appointments for the same day and you need to ring or call in on the morning of the day you'd like to see the doctor. So far I've been trying for 20 mins and can't get through. It's a ridiculous system for anyone who works ....especially if you work away as I have done in the past. Obviously trying to drive patients to walk ins and keep their attendance rate high. Is this a measurement for funding? It's certainly not putting the patient first.
Dec 2nd, 2022

Nov 13th, 2022