Whickham Cottage Medical Centre

Helpful
Apr 26th, 2023

I suffered some discomfort in my left hip around March/April 2021 and visited the clinic. Dr McGann told me to have a look on the TIMS website which I did but it did not make that much difference. A month later a Dr Edwin prescribed painkillers and told me to stay active, nothing more than that. In a later telephone appointment she told me that I needed to do stretching exercises. I explained that i did not know what exercises she was referring to, but she did not take matters any further. I was left having to pay for a consultant who has not helped me that much (see my review for Kalyan Spine) and fast forward to now it is evident that if I had received anywhere near half decent advice from Whickham practice in the early stages I may not have been in the position Im in now, in chronic pain and referred to a pain clinic. All they needed to do was to explain my options at the outset (which Dr McGann could have easily done, i.e. that I could refer to TIMS however an alternative is that I could go to a private physiotherapist of which there are many which may be covered on insurance if I have this, which I do, the advantages of which is quicker treatment and longer, more regular physio sessions). I have consequently wasted hundreds of pounds when early good proactive advice, that would have taken a couple of minutes (the usual excuses like being too busy due to COVID etc dont apply as this would have taken minutes), could have averted all of this. Instead I received an lazy uncaring approach that has cost me my health, my life virtually over now as I approach the end. This message is to avoid others making the same mistake. Regards
Dec 12th, 2022

Nobody answering the phone today. My 85 year old mum complaining of pains in her arms and legs.
May 13th, 2021

Mar 7th, 2019

Thank you for excellent service over the years. A recent example was: Mon 23-07-18 requested an urgent appointment 0800. Seen by Dr Whittaker 0850. Referred to the RVI eye emergency, also a request for brain scan was submitted. Brain scan being carried out 1330hrs 24-07-18 Thank you again for the attention received from Dr Jones over many years.
Sep 3rd, 2018