Twyford Windows

Using their website I asked them to contact me to discuss a job I wanted done. They did not even acknowledge my message let alone do anything else.
Oct 8th, 2021

I replaced all my windows and the front door with them back in 2012 and the initial experience was excellent. Unfortunately, back in November 2018 I noticed condensation inside one of the Frech doors and contacted them to get the glass replaced under the 10 year guarantee cover. After insisting on the phone and sending repeatedly photos of the glass over email, one of their staff members came along in March 2019 to see the damaged glass. By then there was also another window with condensation, so after looking at all of them they concluded that it was a manufacturing defect from their supplier and told me they will contact the supplier for the replacement of all damaged and "soon-to-be-damaged" glasses. That is the last I have heard from them as they no longer pick up the phone when I call for updates. It is now June 2019 and I am stuck with a set of "presumably defective" windows. I may need to fund the replacement myself and take them to court to get my money back.
Mar 22nd, 2020

Excellent service. Arrived at my home within 2 hours of my initial enquires. Gave a very fair and reasonable quote and promised delivery within 3 days. I ordered the new glazing for my door and it was delivered on time and looks beautiful. Well done Twyford Windows we will definitely use you again.
Feb 29th, 2020

Jan 16th, 2020

Excellent, friendly service. I purchased a new front door from them a few years ago, which Im still very happy with. Today I urgently needed the door to be removed to take delivery of a new sofa! Kevin was extremely helpful and arranged for one of his team to come round on his day off to remove and re-hang the door. Nothing was too much trouble for them and Im extremely grateful for their help!
Jan 9th, 2020