Goode Pharmacy

I am reviewing the Goode pharmacy in Twickenham, which I had been unfortunately used for more than two years, for myself, and also for my husband and my mother, two disable people I am caring for. During all this period I was obliged to lose hours, discussing the list of medications we needed to order. When we changed the surgery to the York Medical centre, the situation became even worst. Almost every time the pharmacy was blaming the new surgery that they supposedly had not sent the prescription on time, despite this being untrue (which was easy to verify via relevant logs) a feeble attempt to cover for their own mess. Moreover, even making the order a week before the medications ended, following the recommendation of the pharmacy, the medicaments were never ready on time for collection and I was obliged to wait for hours inside the pharmacy, calling the surgery to check that the prescription is sent. The last time I was forced to wait for more than two hours, this after having ordered everything two weeks before coming to collect the prescriptions, AND confirming on the phone that everything was ready for collection. They not only blamed the surgery yet again, but also kept me there waiting until closing time, at which point, after my raising very obvious concerns as to how the situation was unfolding, they threatened to call the police without any recognition of their fault at yanking me about. Overall, the service is unhelpful, rude, and aggressive, with very little consideration about their customer.
Apr 2nd, 2023

Goode service here! excuse the cheeky pun hehe
Mar 28th, 2023

always helpful
Dec 25th, 2022

I have been coming to this pharmacy for many years not only because of the large selection of cosmetics for hair care, but also because of the kind employees, and in particular Kamila who always takes time to talk to me and advice me on hair products. I will definitely continue coming to this pharmacy because of that amazing personalised service.
Jun 17th, 2022

Disrespectful and rude staff. Especially Kamilla. Very clearly frustrated in their own lives and expect patients to deal with their awful attitudes.
Jun 16th, 2022