Riverside Nursery Schools, Grosvenor House Twickenham (Holly Road)

Really shocked at the greed of this nursery. We have just cancelled our sons place due to a change in circumstances, giving 2 months notice. The nursery are refusing to give back our refundable 400 deposit because of the cancellation. This is not made clear in any of the registration documentation just linked on an admissions policy buried within another document. The irony is the deposit would be refundable if he had attended just one day at nursery. We cancelled in plenty of time, have had no settling in days yet or completed any allergen emergency contact paperwork etc so I am a confused as to why the 400 needs to be retained. There is no evidence that they have carried out any work yet in relation to our sons placement other than processing a payment and allocating his days. There was a 75 non refundable registration fee which Im assuming covers this that i completely appreciate will be kept. To me it is utter greed that the 400 will not be returned and with hindsight am now really pleased that we decided not to send our son to Riverside.
Aug 21st, 2022

We have had such a positive experience with this nursery I thought it deserved sharing. Our 1 year old started a few months ago and the staff have just gone above and beyond in their care. The Manager Lizzie answered every question we could possibly have without hesitation on our first meeting. Walking around on a tour you can see that she knows every child in each class and they run up to her to say hello. Since starting she has spent one on one time with our child playing football and knows every detail of his day when we see her. How she finds the time to go to this level of detail while managing everything I have no idea! Gemma who supports her is the same and alongside our key workers Lauren and Faith they have helped make the transition so smooth and really tailored their care for our child. (Accommodating our nap times/baby lead weaning/suggesting where to bring personal toys or comforters from home etc). Each morning they take onboard any requests we have and every evening they give us a full de-brief of his day. They also offered courtesy calls throughout the day if we had any worries or needed reassurance after he had been unwell at the weekend. While we haven't met the other staff in person they seem to know our son and regularly wave if we see them out on walks on days when he is not in nursery! All in all we would very much recommend the nursery based on the personnel and the level of care.
Jan 31st, 2022

My daughter has attended Riverside Nursery since she was 10 months old and I can't thank the staff enough for the love, care and attention they have lavished on her over the years. Her development has been incredible and we have loved watching her grow into the lovely, polite girl she is today. Lizzie was there from the start (I think she held my hand as much as my daughter's at the beginning) and Amy and the toddler team (Ili, Kirsty etc) are fantastic.
Feb 12th, 2021

Our boys happy place- For any parent nervous about starting their children at nursery, be assured there is no need if you choose Riverside Grosvenor House/Holly Road! It simply is the best nursery in Twickenham - and has become an extension of our family. Our boys run in every morning to the biggest hugs and smiles. The team are simply incredible, warm, welcoming, kind, hard working and everything they do has the childrens happiness at its heart. Since the refurbishment it is even more fabulous with so much to explore, but above anything it is the staff that are the glue, the most incredible manager Lizzie, with the support of Amy. Then the team-Illi, Kirsty, Charlie, Katherine, Faith, Georgia.....the best ever! Thank you for all you have done for our 2 boys over the years!
Sep 14th, 2020