WHSmith

They need more than one self-service till as the main one is often not occupied when the staff are putting out stock. I had to wait a long time to make a purchase.
Dec 15th, 2022

WH Smith's used to be the go to stationery store, great as a post office and for its extensive magazines and newspapers range. However, now it is an overpriced, under staffed (actually I seldom see a staff in this branch) and no one to answer phone. With only a self-serving counter operating and someone to just open and close the shop, the brand has lost its charm and definitely its services.
May 9th, 2021

Poor service.denying goods in store but their website stated item I wanted was in stock -there.Maybe not re stocking and quoting 2wk del which is odd.
Dec 4th, 2020

Don't use this WHSmiths for DHL services - waited 20 minutes for them to look for the DHL tablet to be told vaguely come back later - no time approximations, no contact info. I needed my documents to be sent that day. I went elsewhere.
Sep 27th, 2020

I would not recommend WHSmith collection from anywhere. I ordered two online and WHSmith said I could collect within 1 week from this store. 6 weeks later I still hadn't received an email on any updates as to why it was delayed, I contacted customer services and they were still waiting on the store managers response for atleast a week. I am now in the process of trying to get my money back. Just extremely poor service, I could understand if they kept me in the loop, but there haven't been any updates and when I contacted them it is appalling service. Update: so after trying to cancel the order I was told I couldn't as it has already been shipped ( nearly 2 months after I had ordered it). I waited another week and still no book (old habits die hard I suppose). So after emailing once again I found out a few days later that it had been coincidentally 'lost in transit' and my order was finally cancelled and I was eventually refunded ...hallelujah. So I ordered from Amazon and it was there the next day I don't normally leave bad reviews, but this was just overly terrible.
Apr 2nd, 2022