M&S Simply Food

I went there this morning, did some shopping and wanted to change my bags for life. I was told by staff member at the till that you no longer change them and havent done so since Covid is that true ?
Nov 4th, 2022

The store is too small with no room to move if there is someone, emphasis on one, shopping as it blocks the whole aisle. Staff constantly leaving stuff everywhere which further makes things difficult. Staff are also extremely rude and accuse people of stealing without grounds. Self service machines are small, buggy, and don't function.
Oct 31st, 2022

Nice shop, good assortment of food, but very small, so not much room to move down the aisles. Lots of customers in here with no manners whatsoever
Aug 28th, 2022

Terrible experience every single time I visit the store. The manager of that store must either be very lazy or doesn't care. Every single time I go there to get my favourite bread White Boule, is never there. I went there last week, no luck so again I went there yesterday, no white boule, i went there today as well, no white boule so i asked the lady behind the counter what is going on and she said no sorry maybe tomorrow ... !!! terrible ...... will stop using that store and go Richmond instead.
Mar 26th, 2022

My experience at M&S in Twickenham is always disappointing. Firstly, the rude behavior of the staff, who seems uninterested in helping customers locate the items they need. Most of the times I found myself leaving the store without several items from my shopping list as they were out of stock or missing for several days. In addition to the poor customer service, I found the goods in the store to be significantly overpriced (also compared to other M&S stores or ocado as well), making it difficult to justify the expense. What is even more shocking is the store's practice of increasing most of the goods prices by 5 or 10p on a weekly basis, which is completely unacceptable. Furthermore, I am shocked to discover that the 350gr baguette, which is already overpriced at 2, had been increased to 2.40 but has a real weight of just 300/310gr on average (and I am buying it on a daily basis, see picture), making it a total rip-off. Overall, I cannot recommend M&S in Twickenham due to its consistently poor service, overpriced goods, and questionable business practices. I would suggest that anyone looking for a better shopping experience should consider shopping elsewhere.
Mar 21st, 2023