Moore's Cycles

Although I eventually got a refund by returning on a second visit and insisting on this with the manager at the Teddington store where they deal with returns, sadly, despite being a loyal customer for many years I feel my latest experience has not met the customer service standards Ive come to expect. I purchased a Mirider saddle which seemed to have all the bells and whistles but within a few rides I realised it leaked quite badly from the seams gifting me with a very wet rear after a few minutes of sitting on it. As this was really unacceptable I reluctantly returned it to the Twickenham store, exercising my right to a return or refund as per consumer rights legislation but the member of staff I spoke with was fairly unpleasant and completely dismissive of the problem and instead offered a trade discount on another saddle. I also contacted the supplier who said: I must admit, our saddles are not sold as waterproof, with that amount of water any saddle will become wet, especially with how much padding is in there. Helpfully explaining the sub-standard design and manufacturing of an item used in an outdoor sport! Clearly there is a lesson here in terms of purchasing a saddle. If it does not specifically say its waterproof and especially if it has seams - seriously consider buying another brand or design. And ensure you get an undertaking from the retailer/staff about what they will do about it if it leaks before you buy.
Apr 20th, 2023

Ive been getting my bike serviced at moores for years. Always friendly, helpful, generous with their time and do a great job for a good price
Apr 12th, 2023

Great place with a very friendly staff!
Mar 3rd, 2023

Mar 3rd, 2023

Bike was previously electric. The Guys removed all unnecessary items and renewed the needful.... I basically (apart from the old handgrips) got a new bike for under 150 Clapping for these guys!!! They got me active again!!! Thanks a whole bunch!!!
Jan 11th, 2023