Dove River Practice

Joined 18 months ago. Rang today at 1pm with bad ear problem Was given an appointment at 4:30pm. Nurse saw me before 4:30- diagnosed problem within 5 mins and sent prescription electrically to Pharmacy, which I collected 5 mins later. Couldnt ask for more! Really pleased and nurse very friendly.
Feb 9th, 2023

Just moved to the area. Asked to register for a family of 6, the receptionist repeated the number back with raised eyebrows and stern look on her face, then just tossed the forms at me without a word. I asked for help on next steps and she said complete the form and bring ID, and that ALL adults had to attend in person. Completely rude and inefficient. Not looking forward to returning or booking a first appointment. Very unwelcoming. What happened to the role of being in Reception. A little smile and a little kindness go a long way.
Dec 23rd, 2022

1Star purely down to stubborn unhelpful receptionists.Total lack of empathy.
Nov 27th, 2022

Again very poor service got no help what so ever with my ear problems told to ring back tomorrow but no appointments till end of month time to find somewhere else
Nov 9th, 2022

After number 6 of 6 prescriptions was cancelled without notice, I was left without medication & needed an emergency supply. This was due to a review being requested. I was not told this until too late. Review booked, all gone OK, 2 phone calls from 2 doctors, prescription now reinstated. I go to collect it, the pharmacy have no records. Quickest option, back to surgery to ask what is going on, reply - it has been overlooked! It will be processed today. This is 11am, I now have to make a return journey this evening to collect prescription. According to the pharmacy, this is a regular occurrence from this practice. As a working people, we don't have time for this, why is it so difficult for them to do the most basic of tasks. I have had several other issues but never bothered to air my views before, best advise, go somewhere else.
Aug 2nd, 2022