Robins & Day DS Store West London

I have been calling Chiswick branch all day long, not able speak to anybody, they dont answer the calls
Apr 26th, 2023

Accompanied friend to do test drive of DS4 (pre booked 1 week in advance). Assistant Manager greeted us with glare and 'u alrite' - no good morning! Claimed that no DS4 available for test drive - despite us being surrounded by DS4 cars! Utterly appalling customer service , Assistant Manager needs to be demoted and should not be allowed near any customers! Horrible car showroom , horrible staff. AVOID!!
Apr 26th, 2023

Visited on 3 occasions to drop my car off for service and there is never anyone at the DS service desk. Staff left me waiting there for 45mins on each occasion before seeing me at the Peugeot desk despite me owning a DS car. Worse customer service
Apr 7th, 2023

The showroom is very modern and well show case. Tea and coffee was available. Car parking was available and easy to find. The car park takes you to the main entrance. Excellent show room.
Mar 29th, 2023

Incredibly poor service. After two visits could not solve issue with my DS blueHDi. Difficult to speak to someone, had to chase for updates on status of vehicle. Yet happy to charge an arm and leg for poor/mediocre service. Following relocation, it highlights just how poor service here actually is, new DS dealer near me is efficient, helpful and communicates quickly and does not need to be chased.
Mar 19th, 2023