Thai Revival Massage

Good service
Mar 21st, 2023

I've just left Thai Revival after a great massage, very thorough and feeling so much better. I've been going there for years and am very satisfied with the service. The gentleman on reception is polite and professional, the rooms are always very clean. It's not a luxury salon, but I've paid much more in fancy places and not had as good a massage. I don't care if the ladies speak to me, I can easily tell them what I want or if I want to change the pressure. I just want to zone out for an hour and feel my aches disappear, which they do! It's a quirky place, maybe not for everyone, but I love it and think it's a little Chiswick gem! Wish I could go more often.
May 12th, 2022

Positive: Communication, Professionalism, Quality
May 2nd, 2022

Called to make an appointment after finding them via the ChiswickW4 website. The advert on ChiswickW4 says that by quoting "ChiswickW4" you can have a 5 discount. They had no intention of honoring this, and just said to contact their boss. When I asked how I can do this, I was told their boss is in Thailand and there is nothing they can do. Very unprofessional. She told me "we are very cheap already, just 45". I said I know that, but an offer is an offer, and if you are not going to honor it, you should take the advert down. She even had the cheek to tell me I had the wrong shop, but no, I clearly don't. Edit: As you can see from the sarcastic reply, no customer service is offered here. Having done some more research, I can now see this place has a reputation for "extra services" so I am sure they do have lots of happy customers. Glad I avoided it. No, offers don't just expire after a "reasonable time" whatever that means. If the advert is there, it should be honored. Otherwise it is false advertising and is actually against the law. A good business owner would own up to their mistake, honor the offer one last time, and then have the advert removed. Not reply in a sarcastic manner and try to excuse their bad management. And FYI, I found the advert by typing "Thai Massage Chiswick W4" into Google. It wasn't exactly hard to find. Also, if it is hard to find, why did "many loyal customers" take you up on the offer previously?
Feb 11th, 2022

Friendly , professional and reasonable price.
Nov 21st, 2021