Chiswick Health Practice

Apr 14th, 2023

The doctor that spoke to me over the phone Catherine Lewis was extremely rude and demeaning because I was unclear in explaining my illness to her. She was impatient and could not wait to end the call. She said I was wasting her time and that to me was the last straw of the conversation. Just a nasty lady overall
Mar 31st, 2023

Great doctors practice, definitely one of the best nhs gp practices on the w4 area
Mar 17th, 2023

Feb 26th, 2023

I have been registered at this Practice for a little under a year. So far, genuinely had positive experiences (apart from the long time to get an appointment, a general NHS problem), especially with Dr. Speck. Reception/Administration were quick in responding to email and sending necessary documents. One recent incident, however, was particularly upsetting and highlighted issues in the admin system: I received a msg cancelling my appointment with Dr Speck, and received another message, the following day, setting a new appointment. Upon showing up at the new time, told that was a system mistake - a msg automatically sent with no actual appointment. One cannot always help when things happen automatically with the system, but someone surely must take accountability to fix the system and avoid such issues in the future. Our time matters, those of us having to leave work to attend the appointment. The receptionist wasn't helpful either, brushing it off by quickly apologising and saying there's nothing she can do. Instead of offering something tangible (like raising the issue or setting up a new expedited appointment upon the dr's return). Her approach to handling the situation seriously made things worse. Reception/Front Desk at a medical center are meant to be especially mindful and reassuring!
Nov 8th, 2022