Nationwide Building Society

Simple task like cash deposit is ok here. But ask anything else like a signed statement on a Bank headed paper, you won't get anywhere (as was in my case) Here you only have robotic behaviour and phraseology. Anything to think and work out they haven't got a clue. It's very sad that time and again, I have to go all the way to Richmond branch to get any important matters attended to (beyong the limits of functionality of on line banking), even though I live in Chiswick, because over there all staff are knowledgeable, courteous and very helpful. I am puzzled as to why Nationwide hasn't done anything to rectify the abysmal state of affairs at this branch, despite many bad complaints/reviews.??
Jan 25th, 2023

Out of all the nationwide I have visited this has been my worst experience yet.. I have recently moved and have been rudely spoken to on two occasions bu the same lady. Both times I was being served by someone else.. couldn't help help puy her 2 pennies worth in no pun intended.
Dec 24th, 2022

The opening times for this branch do not match what is showing on google and on the nationwide official website! Please update them PROMPTLY. Ive come here at 9am/9.30am on 2 occasions and its been closed.. Wasted alot of my time!
Jan 7th, 2022

I used to bank in high street Kensington last 5years which was 10 times efficient than chiswick branch.. I had to wait ages while the branch was not very busy. The stuff are not very friendly no smile.. very lazy
Oct 10th, 2021

Extremely rude mannerisms from staff when depositing coins.
Aug 18th, 2021