XO Chocolate

Nice service and gift boxes, chocolate was lovely just needed to be a bit stronger on the flavor for my personal taste.
Feb 25th, 2023

Love the chocolates! Love the coffee and croissants too! Great place, highly recommend it.
Feb 10th, 2023

Avoid!!!!!! I ordered online nearly 2 weeks ago and spent over 40. The chocolates haven't been sent out! I contacted them on different platforms and have been ignored. Awaiting a refund...
Feb 3rd, 2023

Amazing coffee, chocolate, and staff. Definitely recommend!
Jan 25th, 2023

I am deeply disappointed by the service I received from the XO store, owned by Robert. As a loyal customer of three years, I expected better from this establishment, but unfortunately, my recent experience has been nothing short of a nightmare. Firstly, the poor customer service I received from Robert was simply unacceptable. He was unresponsive to my questions and concerns, leaving me feeling frustrated and ignored. His attitude was rude and dismissive, showing a complete lack of professionalism and basic human decency. To make matters worse, when I ordered a box of BonBons for a special occasion, the delivery was delayed by a whopping nine days! This meant that the chocolates were no longer suitable for the event, which was extremely disappointing. I promptly filed a complaint with Robert's customer service team, but to my dismay, I received no response. Even after following up with an email requesting a refund, there was still no response from the store. It is utterly appalling that Robert took my money and failed to deliver the goods or provide a satisfactory resolution to my complaint. As a result, I have lost all faith in this establishment and will never return as a customer again. I urge anyone thinking of doing business with the XO store to think twice before handing over their hard-earned money to an owner who shows such disregard for their customers.
Feb 10th, 2023