DTS Plumbing & Heating Services LTD

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Apr 5th, 2023

Poor plumbers beware
Mar 3rd, 2023

Fantastic service.When this company replaced some radiators last year we signed up to their plumbing and boiler cover with a 50% saving on what we were paying a national company Our diverter valve failed meaning we had no hot water . Rang the out of hours number and Dale came at 10.00am on a Saturday morning. Checked the issue was the valve went to local Screwfix picked up a new one and fitted it all within an hour. I cannot fault the service we have received and love the fact we are paying a local business. Thanks DTS Plumbing
Mar 2nd, 2023

Feb 5th, 2023

Don't be taken in by all the amazing reviews. I had a terrible experience with this company! Please read the full review for all the details. I contacted DTS to disconnect a sink. During the appointment: - My washing machine was disconnected without my knowledge. - The pipework was cut off too low at the isolation valves (making future work difficult). - Part of the plastic pipework that was removed linked to the upstairs waste, which meant I was unable to run the bath, shower or wash my hands in the upstairs bathroom, since this flooded my kitchen cabinet with dirty water. This also meant I wasn't able to wash myself or my kids (and we are on the priority register) and I couldn't wash my clothes/bedding/towels either. When I contacted the company about my experience, asking for a refund for the work, they refused to accept fault, saying (direct quote) ''Craig is a highly experienced and very conscientious engineer and would not knowingly do these actions which you are claiming''. They also woudn't offer a refund as a different plumber had since attended to put things right, and said (direct quote) ''we have no way of knowing what exactly he [Craig] has done''. Despite providing photo evidence showing how the sink had been left by their plumber (including the main issue of the disconnected waste) and asking if they would consider a partial refund instead, the company has since refused to answer any emails. I'm attaching the same photos to this review - the photos that this company has ignored. How is this company a Which? Trusted Trader? How are they getting 5 star reviews? It certainly hasn't been my experience. They have only messaged me once - to effectively question the validity of what I've said - and upon providing proof, still won't address my concerns or put things right. This is just not on from a customer perspective - especially after spending 95! As well as posting this review here, I'm going to contact Which? to share my experience, as I feel it can't be legal to leave a customer without properly plumbed waste!
Nov 28th, 2022