Darlings of Chelsea Sofas (Parsons Green)

Terrible service, ordered a sofa from them more than two months ago and still no news or any voluntary update from them, I would seriously reccomend anyone who wants to order furniture to find elsewhere as this is not a reputable nor honest company - I have spend thousands of pounds on one piece of furniture for them to completly forget about my order when I could have spent all of this time and money buying a sofa that actually gets delivered. Customer service is probably one of the worst ones I have encountered in any company. *EDIT in response: Ive tried to call twice now and talking to you Chloe but the line was always disconnected. It is useless to leave a comment and then not picking up the phone.
Apr 15th, 2023

I spent 2 hours talking with one of the new employee to get a proper quote and advise on the sofa I wanted then I was told to get a sample of my fabric coming in, I would need to pay for the sample to come to their shop and then I would get a refund once the sample is going back to their supplier. We are talking about a company that sells 3000 a sofa. That says it all. Talking about Customer Service, another faux-pas.
Mar 5th, 2023

Worst possible experience with them, they are just a distributor, they have no control over their production suppliers it seems. I ordered my sofa-bed in November for an expected delivery in January. I called them early january to get an update, they told me they are missing something that would be delivered on Janury the 30th which would allow delivery the next week. By this date I did not get any update. I had to chase them through February with random explanation that the supplier is missing the sofa bed mecanism to finaly get a call back on february 27th to tell me that the supplier miss-cut the fabric and needs two weeks more to receive new fabric. Now awaiting mid-march for some news. Unacceptable level of service for this kind of price. I can only hope that the sofa itself is good.
Feb 25th, 2023

Very disappointing experience. I ordered a loveseat sofa bed for my babys room - and am still waiting for it (> 8 weeks). Today I am called to say it will be another 2-3 weeks. Quite ridiculous. Especially at a time where it would be used daily in my house. I had paid for a premium product/service, yet this feels nothing like it! The customer team have apologised but keep emphasising it is out of their control. I had used this company before - but feel very let down by this. Would not recommend - far better companies/brands out there that will treat your order with more respect.
Feb 16th, 2023

Super comfy sofa and excellent customer service!! Great warehouse which had so many models and all the fabrics they have available, we spent an hour there trying all the different sofas. Shout out to Martyn who was so helpful with our order and gave really prompt updates. Sofa came within the estimated time frame. The sofa itself is perfect and so comfy, just what we wanted and the delivery guys were great too. All round 5 stars we love it thank you!!!
Jan 11th, 2023