Lockett Estates

The good: Quite good service initially with Hayden being an incredible agent showcasing the property and arranging for a swift move. The bad: Poor quality of service since we moved in, poor communication with the tenants after moving in. We`ve had issues with the boiler for over 1 month and are still waiting for resolution. Other issues we raise get ignored too.
Apr 27th, 2022

Poor communication, and rude when contacted about issues. Waited 7 weeks for a new contract / contract amends when there was a change of name on our tenancy agreement, with several attempts at getting a response from Locket Estates during this time (from both the tenants and the landlord). When we did receive a response, emails were brief and ignored some questions that had been asked. When calling to discuss over the phone, the agent (Paula) angrily tells me they are very busy and its not her problem! I tried to explain all we need is a bit more transparency and communication but essentially get told they have communicated all they need to. I have never had such an appalling interaction with anyone offering a service we are relying on.
Jul 13th, 2021

Very disappointing post-transaction experience. Hayden was quite good initially while marketing the place. However, once the transaction was completed, he stopped answering my messages and calls. The reason for the calls was that Hayden (or another person from the agency) switched off water supply to the flat. The water supply system for the house is not straightforward and it took me more that a week to figure it out with help of neighbors and previous owner (who rented the place out and hasnt been there for the last 10 years). A simple message from Hayden would help to solve it within a day. But he chose to disappear. Fortunately, I did not have any other problems with the place. Otherwise, no help from the agency would be expected since the transaction was completed and they got their commission.
Apr 3rd, 2022

Got in touch with them to view a place. Hayden was in charge of the viewing, and unlike other professional agents wasn't waiting for me in front of the property but in his car a few meters away, making it more difficult for me to find the place (the numbering for this specific property wasn't obvious), and I had to text him to ask him where he was to get him to join me in front of the entrance. Once in the property, he just opened all the doors and went to sit on the couch, not saying a single word, and looking at his phone. He didn't even move when I was taking photos of the place. After seeing such a bad job at selling me the property, I'm not surprised to see it's still not rented out after over a month despite the location being very attractive and the property itself being quite nice.
Feb 27th, 2022

I bought a property through Hayden. Despite being seller's agent, Hayden was a thorough professional and a pleasure to deal with. Always available, prompt in responses and a true gentleman. Highly recommended.
Oct 18th, 2019