Dr J O S Amarin - Carlton House Surgery

This surgery is the worst surgery I have ever experienced. Every single time I try to call at 8am they 100% turn the phone to busy and answer around 9am and say no appointments left I called 190 times hit the button on redial and still no appointments. I also had a blood test booked in for 11am which I had to fast for no food/drink I turned up feeling dizzy from not eating or having nothing to drink with a appointment card that had the time and date on and they said I wasn't booked in on the system and I couldn't be seen despite the appointment card plus the receptionist was so rude I said but I haven't eaten anything she replied " neither have I " short red hair really really rude to everyone I am disgusted in this surgery they need to be investigated by the NHS because it's really horrible for the orderly and sick people the amount of times I see people mistreated at the front desk I think this is terrible that this is allowed to Carry on. Please AVOID for your own good!!!
Mar 11th, 2016

I found staff at this surgery good. I've only had to wait a few times. I went here last year (2019).
Apr 14th, 2020

Very nice end very clean
Jan 26th, 2018

This has got to be the worst surgery I have ever known. Trying to get through on the phone is unbelieveable. I tried ringing for nearly an hour all it does is beep beep then the line goes dead. When you eventually get through you go into a queue system which also takes ages after which you get told that all the appointments are taken. Sometimes you get through and they actually put the phone down. God forbid if you feel so unwell. How would you be able to keep ringing them. This surgery needs a through looking into. I have given it a one star only because it would not let me post if I did not give it any stars. It is actually minus stars The staff need to be trained, they are rude and very abrupt too. Avoid like the plague. You have been warned.
Feb 12th, 2017

Hi, to get the appointment is impassable !!! They saying call as 8am and from 8am they switching all lines to busy mode and first pic up if you lacky is about 8:45am. Then they saying all fully booked please call tomorrow morning or come to surgery. This surgery is so bed to organise appointment !!! Avoid if you can
Apr 1st, 2016