Flavourtown Bakery

Yesterday i went to buy a cake to offer as a birthday present , to my suprise they give me the cake in an oversize cardboard box ?? How i can give a birthday cake to a person in this container ??
May 1st, 2023

Can never go wrong with the cupcakes here!
Apr 29th, 2023

I went to the bakery to buy some cupcakes. There was only 1 person working on a Saturday, which had a terrible customer service. Not only he wasn't greeting anyone. He was taking ages to do everything without even communicating (Probably they are under staffed) We were waiting for more than 20 minutes with just 2 people in front of us on the queue. The employee was taking long time to prepare delivery orders. Which by the way there were boxes and bags everywhere on the shop, all the tables were full of them. So you couldn't even sit if you wanted to. I didn't have time to lose, so I had to leave without being able to buy the cupcakes for my friend's birthday, which I ended up buying somewhere else. It was one of the worst customer experience I had. Sad.
Apr 28th, 2023

An incredibly stressful experience I placed an order for a 10 unicorn rainbow cake and 36 cupcakes for a 4 years olds birthday party. On the morning of the party, we were due to collect the cakes at 10am so they were in place for the 10:30am start. At 7:46am, we received an email saying that there had been a power cut at the factory overnight so the cakes would not be ready but would be delivered to the Fulham Store as soon as possible. The customer support team were not open until 10am but I requested a call back ASAP. I spoke to the Head of Customer Services to explain that we needed the cakes for 10:30am, and she said she would liaise with the driver. I received no update and after chasing several times, I was eventually informed that the driver was on his way and the cakes would be dropped off directly to the party venue by 11:30am. Initially this was a relief and meant we didnt have to find a last-minute alternative. However, 11:30am came and went with no sign of the cakes. I chased again and after much back and forth with the Head of Customer Services, who had to contact the driver and then call me back, I was informed that the driver was delayed. I was initially told he was stuck in traffic but would still make it in time, but by 12:15pm he had still not arrived. After calling again, I was told that the cupcakes had been in the Fulham Store all along (!) and asked that these be sent to the party venue, so the children had something to celebrate with. At around 12:40pm I was told that the driver with the Unicorn Cake was in fact nowhere near the party venue (!) and would not make it before 1pm when the party ended. I was also informed that the cupcakes had not been sent from the Fulham store as they were not picking up the phone in the branch This was an extremely stressful and chaotic experience (I was on the phone / email to Flavourtown over the course of 6 hours). This could have been rectified simply and efficiently by sending a replacement cake from one of your shops (your website states you have some cakes in both Fulham and Richmond), rather than consistently being provided with inaccurate information and false promises. After the party, I was told the cakes could be delivered at 4pm. I asked for a reduced price for the order but was told that as only the best ingredients for the cakes are used, only a 15% reduction would be offered. We obviously no longer needed a 10 unicorn rainbow cake and 36 cupcakes for a family of 5 so cancelled the order altogether. Whilst I was sympathetic to the power cut, the handling of the situation and the customer service I received was appalling. If I had received accurate information at 10.30am, 11.30am and 12.15pm, I could have planned the day differently and found a replacement cake before or even during the party. The whole process was extremely stressful, upsetting and frustrating, not to mention an unnecessary waste of everyone's time. The order should have been given free of charge alongside a compensation voucher as a minimum, being offered a reduced price of 15% for an order was totally inappropriate.
May 3rd, 2023

Fantastic bakery with delicious treats (especially their birthday cakes!!). Decently priced and always consistent. Fun fact: Our friends Peter and Margot live nearby and are always happy to deliver cakes upon request. Please ask me for their number
Apr 15th, 2023