GHI Windows: Double Glazing Epsom

Positive: Professionalism, Quality, Responsiveness, Value Services: Custom doors, Casement window installation & replacement
Feb 15th, 2023

Positive: Professionalism, Quality
Jan 6th, 2023

We have just had some windows replaced by GHI and couldnt be more pleased. The quality of the windows is fantastic. The whole process from our initial visit to the Weybridge shop to the quotation visit, when everything was explained in detail and no pressure applied to order more than than we wanted, to the installation has been excellent and very professional. The installation has been done expertly by Tony and his apprentice, Harry, with great attention to detail and with a willingness to accommodate any requests. The house was left tidy and clean each evening for which we were very grateful. A big thank you from us to all the team. Service: Window installation
Jan 4th, 2023

Positives: Sales process was well handled - pricing was realistic from the outset, and associated admin was well handled Areas for Improvement: Opportunity to avoid misunderstandings missed at the survey phase. Unhappy with the initial fitting; in fairness to GHI they did send someone out as soon as I published pictures on my earlier Google review, and he fixed those issues that could be addressed immediately and acknowledged other issues were not as they should have been. They have agreed to send someone to fix the other issues in the next few weeks where spare parts are required. Can't pretend that I am a happy/satisfied customer, but I am less unhappy than I would otherwise have been had the issues not been addressed promptly Service: Double pane window installation & replacement
Jan 4th, 2023

I dealt with someone called Tim (I think) about getting a quote for 3 roof lights, and from that I was going to get a quote for windows and doors (sadly because I dealt with Tim, it didnt even get to that point). Im completely remodelling my house and I am spending 40,000 on windows and doors (so a big job!). Tim was so patronising, refused to pronounce my name correctly, used jargon that I explained I didnt understand and was quite unhelpful. I last spoke to him around 1st August and havent heard from him since. He caused his business to lose out on the above job. There are better local companies around who provide better customer service.
Aug 29th, 2022