The Elm Serviced Apartments in Camberley

The only positive about this apartment was the location. Ideal, center of Camberley convenient for shopping, restaurants, and public transportation. The apartment looked great on line. These pictures were probably taken when the apartment was new, and since then, no ongoing maintenance was done apart from the weekly cleaning. To start, the apartment came with a parking space. This space was occupied during the first 2 days of our stay. The blinds in all the rooms were broken. This presented a problem in the family bedroom as the night street lights and sunrise streamed into the bedroom causing disturbed sleep. The door leading to the balcony from the living room would not close. The door itself had shifted in place and would not close all the way leaving a 1/2 inch gap. Luckily there were no small children in our party and the weather was mild. The apartment had 2 bathrooms. The family bathroom shower had only 1 temperature - scolding hot. This was probably due to limescale build up inside the dial since it could not be moved to adjust the temperature. The toilet also had issues in that it would continuously run water after flushing. We paid for a 2 bathroom apartment but were only able to use 1 of the bathrooms. I would not be leaving this review if the host had acknowledged or responded to any of my emails and phone messages regarding these issues. The phone numbers left to contact the owners/management team goes into voicemail and no response was ever received. Same for the email unless communication revolved around check in and check out. The website they supplied is not found.
Jan 30th, 2022

Feb 25th, 2021

Nov 28th, 2020

Very beautiful and absolutely SPOTLESS apartment. It had all the amenities we needed and more! Literally a home away from home! The location was perfect as well; easy to access yet not noisy and with plenty of shops nearby. The hosts were very friendly and quick in responding to our queries. I will definitely be staying here again in the future. Cannot thank you enough for accommodating to our requests even at such short notice! Definitely recommended!
Nov 23rd, 2020

Nov 5th, 2020