Waterside Medical Centre (The Willow Group)

Amazing GP practice and lovely GPs! Filled out the online form for my mum about an ear infection which would prevent her getting the new hearing aids shes been waiting so long to get, and within an hour the doctor called me and sent a prescription for her to pick up!! Thank you Waterside!
Apr 20th, 2023

The right words fail us but we are absolutely disgusted that our mother, who was on palliative care NEVER had a doctor come to see her once discharged from hospital, and that her care was left to the Marie Curie and district nurses (we cannot praise them enough) and because of this she now has got to go the coroners. We feel totally let down by The Willow Group at having to put us through this when it was enough that she passed away, if we could have given no stars we would have !!
Feb 9th, 2023

Willow group would rather wait for you to drop dead than actually help
Jan 27th, 2023

Would love to give a zero but unfortunately can't give a zero, reception staff should not need to know personal health issues that's why they are not medically trained and that why they don't do medical education for years that is a doctor's job or GP's job.... Pointless asking for a gp if receptionist staff think they know better , worst place I have ever been sadly I moved from a lovely parctise I am contacting head of NHS to express how badly and lack of care this surgery has
Jan 5th, 2023

Seen plenty of bad reviews here but I've never had an issue with them. Sometimes long wait times to get seen but that's across the whole NHS not just this surgery. Friendly, local and I'm in and out really quickly.
Dec 25th, 2022