Halifax

Ive been with this bank since I was 12, went into the Dartford branch Monday on a rare afternoon off work to deposit some coins all counted and bagged up that had built up at home due to not being able to go because the bank is closed most of the time. The bank was quiet and I was the only person there for counter service, I had several bags of coins to go in which they have taken in for me many times, on this occasion I was told they could only take 10 bags, I pleaded and asked nicely that seeing as no one else was there if they could do it as I had bills to pay and wouldnt get a chance to come back again for a while and they have always do it for me and wasnt aware they could only take 10 bags. The lady behind the counter was very rude and unhelpful and said she wouldnt, then a man that worked at the bank approached me and told me they couldnt take my change as they have no room in their vault. So if I had a wad of cash notes would you not take them because you have no room in the vault? I didnt have millions of pounds worth of coins to put in so really wouldnt take up much room in the vault. How big is your vault? If its a size of a shoebox which the way you made out to be I suggest you invest in a bigger vault.
Jun 20th, 2022

Wanted to make an appointment. Front counter wasnt nice to help out and told us to book it online. Did as what was told. Got a call from them and Jaz said to come to the bank and make an appointment instead. WHAT THE HECK ?! Jaz needs to work on her communication skills. Rather rude and unfriendly.
Feb 18th, 2022

Very bad customer service
Feb 8th, 2022

The lady on the help and advice desk in Halifax Dartford was most helpful. I wish Id got her name . I was nervous about going in there after reading the negative reviews. Couldnt have been more considerate and helpful.
Nov 10th, 2021

Oct 17th, 2021