British Heart Foundation

Exstremly Overpriced for what they are offering, entertainment media is overpriced by two three hundred times, they just charge to much for what the items are, shame they used to be good, but charging this much people wont buy.
Sep 22nd, 2022

I've never written a negative review for anything before, but feel compelled to do so after a terrible experience today. I took 3 boxes of books and dvd's in to BHF Dartford and a man who worked in there (don't know his name, but he was middle-aged with glasses) looked at the boxes and said 'No' in a sarky way, saying they didn't want three boxes. I said 'How many do you want?' and I then got interrogated about the contents- What type of books, fic or non-fic, paperback or hardback etc. in a huffy voice. These are good-quality books too, and he stared at the books inside and went 'Alright, we'll take them as you've brought them in'. His tone was miserable and like I was really putting him out. It wasn't that busy either; it seemed like he just couldn't be bothered. Awful. I should have just taken them to another charity shop. The trouble is, I won't be going in there again for donating or buying. It's a shame because BHF is for a really good cause, plus they've had A LOT of custom from me over the years. Today is the last though.
Sep 17th, 2022

Went to donate items was met with a very rude huff and a puff from the staff member advised him he didn't have to take them if he didn't wish to , where he then replied well you have bought them now. With charities crying out for funds I cannot believe how rude they were!
Aug 13th, 2022

The things they sell at this shop are really overpriced like the computers games most of the charity shops that I have been to they sell games there for 1 each
Jan 26th, 2022

Went here to donate at 15:50, clothes, books and items that were all in very good condition. I choose to donate here as this charity is one I thought highly of and felt would benefit from these donations. Upon entering the shop they were not helpful and looked at me and my partner in disgust as if we were a burden to them. They opened the bags infront of other customers to inspect what we were dontating. This was by the till to and made us feel insulted. There was no thank you or acknowledgement of our donation. In a stern voice the male inspecting the bags told us they do not take books for donation. However there were books in the window and the website stated they do accept books. We then had to search through the bags and remove all books. I felt the staff on shift today were not welcoming or any way good support of this charity and I have lost my respect for this charity due to this as this was not my first donation. I will not be donating again.
Nov 15th, 2021