Newlife

I haven't written an online review of anything for years, but feel the need to share my bad experience at this clinic. They have a money grabbing attitude and show no compassion at all towards patients (with the exception of the nurse Lucille who did try to help me at the point my cycle was abandoned). The process was poorly explained and I was offered no follow up after the day my cycle failed which left me feeling totally unsupported. In the meantime they take every opportunity to charge for everything even refusing to refund a parking fine I received whilst parked as a genuine patient in the clinic carpark. I already complained to management directly, who admit I should have received a follow up, and they could have easily refunded my parking charge but didn't. Their response just highlights the money grabbing attitude of the clinic and lack of understanding for patients like me who are trying to come to terms with the fact the treatment didn't work and they cannot have a child.
Mar 18th, 2023

Ive been wanting to write a review for many months now, but Ive had my hands full. (All thanks to new life) Having tried another fertility clinic beforehand where I wasnt treated very nicely I was quite apprehensive about walking into another clinic. Well I didnt need to worry at all. Myself and my husband had been trying to conceive for 12 years. When I met with Dr Khaled in February 2021 first of all he listened to me and what had been going on- not many other doctors had. We (I say we and not just he because I felt very involved) then made a plan to start less invasive treatments. For us, theres were unsuccessful so we made a plan to start IVF in January 2022. I felt very informed and supported. The nurses are incredible. Its like they know how youre feeling and go above and beyond. IVF is tough, but with the care, kindness and information from newlife its made a lot easier. I would recommend newlife in a heart beat. Dr K, Simone, Sarah and Lucile are all fantastic. Along with all the other staff behind the scenes too. Newlife isnt like other fertility clinics. It feels more like youre visiting family. They made our dreams come true and we welcomed our daughter in November 2022. If youre thinking of contacting them, do it.
Feb 23rd, 2023

So glad that I found this clinic. We have just completed two rounds of IVF with ICSI and even though we havent quite got our happy ending just yet, I cannot rate this clinic highly enough. I genuinely look forward to my appointments because everyone is so lovely and puts you at ease. Have had appointments with both Dr B and Dr Khaled and both are brilliant. I wouldnt hesitate to recommend Newlife, after having some previous experiences with a couple of other clinics, I wouldnt want to go anywhere else. The admin is top, and feel like you get a real personal experience. Looking forward to coming back in March for a FET.
Feb 12th, 2023

There aren't enough stars or words to truly express how amazing the team at newlife are. From the beginning, they made me and my husband feel welcome and eased anxieties about embarking on the whole process, especially after finding out how difficult it would be with the NHS as I am a bigger lady. It was actually a pleasure, anytime we had an appointment, to go in and speak with the ladies, more like interacting with friends than a medical team. They made the whole process ease by, and now we have our beautiful daughter and can begin our journey as parents that we have been dreaming of for years. I would like to say a special thanks to a few people there, I won't name names, (as the whole team is great) but you know who you are, thank you again for all you have done, for me especially, and we will definitely be back for baby number 2! Candice Hudson
Feb 4th, 2023

I would not hesitate to recommend NewLife to anyone about to start their fertility journey. We had visited several clinics prior to starting our treatment. However, from the moment we met Dr Khaled and the team at NewLife we knew that we wanted our journey to start with them. The team are so positive, reassuring and help with any anxieties you may have. No question is a silly question and you are made to feel part of the NewLife family. Where other clinics put obstacles in our way, there was only positivity and hope at NewLife. We really felt supported and well informed at every step of our journey. A special thanks to Dr Khaled, Simone, Sarah, Lucille & Sana who all listened to our concerns, answered all of our questions and kept my spirits up! We have been blessed with our baby boy as our Christmas present this year and it would not have been possible without this amazing team.
Jan 31st, 2023