New Royal China

Missed items on order, when we thought it was just the chips they told us they would knock it off the next order. We then realised more items were missing and was told Im a liar. Have used for years as food is always good but the customer service has been awful lately so went elsewhere. Decided to use tonight as son prefers a certain dish from here. Wish we hadnt bothered
Apr 1st, 2023

Food cold and chips look like they were cooked hours ago. Called to discuss and no customer service skills or resolution. Poor quality food
Jan 24th, 2023

Food : 1/5 | Service : 1/5 | Atmosphere : 1/5 More
Dec 13th, 2022

We honestly reviewed this business on just eat over a year ago as we waited 2 hours for food for it to arrive and it was stone cold. The restaurant agreed the service was poor and refunded so we could get food elsewhere. Today we tried to order again to give them another chance and they cancelled our order! We tried several times and it kept being cancelled. We phoned and asked why and they said because it was because we left them a poor review a year ago! Are you joking? We left you a poor review based on poor service which you agreed with and now you wont give yourselves a chance to change our minds?! 60 a month regular order like we used to put in you have lost out on. Disgraceful customer service. Absolutely no way to run a business.
Jul 30th, 2022

This take away was usually good value for money... however over the last few months the prices have risen far to much... and also making an additional charge for delivery... and in my opinion the quality has deteriorated. Therefore time to move on.... lots more to try.
Jul 15th, 2022