Lloyds Bank

An understaffed shambles! Have been lucky enough to avoid the need to visit for many years. I opened my business account here and it's still held at this Branch. I needed a letter to secure an overseas order. I got in the "queue" for the help desk, but predictably with only one desk open, one difficult enquiry tied it up for the foreseeable future. Still not even at the front of the line for help and parking about to expire, I spoke to a lady at the teller desk who had been trying to help the help desk, thus it appeared she was the senior person. She point blank refused to help or hear my requirements, for business you go to the business centre apparently. Well that's fine but surely under any circumstances it shouldn't take me 30 plus minutes to get to that stage? I'm sure there's excellent and helpful staff here but this was a thoroughly unnecessary unpleasant experience.
Oct 21st, 2022

Constant long queues, understaffed and unhelpful. Terrible service every time I visit even being told no when asking for help, despite the machines never ever working. Go and use the Banstead branch - so much more helpful and friendlier staff.
Feb 26th, 2022

The best customer service from start to finish. Everyone is so helpful and kind. I had an appointment with Yann about my account and received great guidance! Would highly recommend booking an appointment if you want to try and get your finances in order. No judgement and will definitely book again for a follow up. All in all, best Lloyds Bank branch ive come across.
Jan 26th, 2022

Oct 31st, 2021

Fantastic branch and very friendly staff! Always ready to help, couldnt wish for any better from your local Lloyds bank, 5 star experience all the way
Sep 27th, 2021