Superpets

very helpful and knowledgeable staff
Mar 2nd, 2023

Feb 4th, 2023

Ordered an item on Amazon with a company called Superpetstoreuk247 which is run by the same family that runs Superpet store. This review is a warning to watch out ordering from this business or related businesses. The company used a completely incompetent delivery company to deliver my item. The delivery company didnt even attempt to deliver it to my address and I know this for a fact as I was at home and my video doorbell didnt have a delivery driver even attempt delivery. I questioned where my order was and they sent me a picture of it left on the wrong doorstep in full view of passers by. Not only were they super rude and have no customer service skills in their response, they refused to accept accountability. As a result, I havent received my order and I am now out of pocket. The obvious action for the company to do is contact the delivery company and hold them accountable and refund me for the item I did not receive. However, they stand by the order was delivered and signed for by my name at the wrong address. They cant provide evidence this was signed for as it would be physically impossible for me to sign for an item at an address I dont live at. Obviously too much effort for them to do the right thing and Im so disgusted. Currently taking this matter forward with Amazon which is wasting my own time. Thanks a lot! A warning to others thinking of using a company that thinks their responsibility of customer service ends once a transaction is complete and thinks its ok for a delivery company to leave your order outside on public view at the wrong address.
Oct 24th, 2022

This is a great store, really good for customers. Very charitable supporting the local rescue charities and always has food out for wildlife
May 30th, 2022

Great to get my supplies for the wild birds
Apr 10th, 2022