Arnold Thomson Solicitors

Apr 29th, 2023

AVOID -- My answer to their reply is below my review. AVOID! This firm was recommended to us by our Estate Agent, his wife is a Solicitor here. We thought it would be convenient for us to have the two together, I went with his recommendation, I hadn't read the Google reviews, I wish I had. Ms Blackwell was my solicitor. It started well. I had instructed her a week or so before the house went on the market. All the forms were filled in and returned. An offer was accepted three days after being placed for sale. That's when everything slowed to a grinding halt. Communication was very poor, extremely slow. Confusing and conflicting information regarding the sale was given by Ms Blackwell. Add insult to injury, after I complained about what was happening via email I spoke to Ms Stumpenhusen, the complaints manager. She was very confrontational and I barely got a word in. She asked me if I had lost faith in the firm, to which I answered yes. I tried to explain why and was wanting to work something out, when Ms Stumpenhusen started shouting at me. She then hung up. I then received an email accusing me of using constant profanities during the telephone conversation. Anyone who knows me knows that I hate confrontation and bad language. I tried to contact the firm via the phone and email to address the accusations that had been directed towards me as I was shocked, very confused and upset over them, but I was ignored. I finally received an email saying that the firm was pulling out of representing me and my house sale - we were touching distance of the contract exchange. I asked for proof of my phone conversation to vindicate myself as I was completely innocent, surely they record them? I heard nothing. I truly wish I had recorded it as it would have proved my innocence. Fortunately every cloud has a silver lining, I went to Andrew Gordon & Co, literally a few doors down and they completed the house sale so professionally and knowledgeably the difference between the two firms was like chalk and cheese. So my advice to any potential customers reading my review - I can't advise you strongly enough than to avoid this firm. You have been warned. For confirmation check out the other reviews. My answer to their reply, The only defamation of character that has occurred in this whole sorry situation has been mine. I only wish that the conversation had been recorded as I would be vindicated. Your firm's accusations and actions made me feel embarrassed as I had to ask my estate agent to help (his wife having been my solicitor in your firm) and again, embarrassed when I spoke to the new firm of solicitors as I didn't want them to think I was a trouble maker. Your company, Mr Hawkins, didn't treat me particularly well. In fact it was disgusting. And to anyone who wants to know, my name is Ms Woodward.
Mar 31st, 2023

Thanks to the residential team for dealing with my matter quick & efficiently. Would highly recommend.
Mar 27th, 2023

Thanks to Alberta, Laura, Ben and the team for dealing with my house purchase. I was kept informed throughout and each stage was explained to me so that I could understand. The process was efficient and the report I received before exchange was well put together and easy to understand. I would recommend anyone to use Arnold Thomson.
Mar 26th, 2023

Laura & Ben recently dealt with my sale and purchase. Having used a different solicitor previously, I found Arnold Thomson to be a really professional outfit and I am very happy with the service received. I would highly recommend and definitely use them again.
Mar 12th, 2023