Clarks Jewellers

Sep 23rd, 2022

I have had a very good experience with Clarks beginning with the lady behind the counter whose name I'm afraid I've forgotten to the excellent work that was done on the 2 rings I took in for repair and I also discussed with them doing another job for me this shows I hope that there work is very good.
Sep 9th, 2022

Took my watch in for a new battery almost 3 weeks ago, still not available. Have been down 3 times to collect but store is still closed, No information available, wish i had not bothered, So much for using local shops, service is very poor!.
Jul 21st, 2022

Absolutely appalled with the workmanship (or lack of it) with the redesigning of two very precious rings. On one ring, the stones which were replaced continue to fall out (twice over the last 2 years). The second ring was redesigned but the stones that were put in by Clarks have no sparkle and the ring looked different from what was agreed. I have since taken the rings to another jeweller who has advised that the claw holding the stones is the wrong size and the setting was very cheaply made and (possibly) soldered on very badly (so the joins are obvious). I have tried to communicate with the proprietor, who is continuously rude and won't accept there is a problem. She is now ignoring my emails. I went in good faith and trusted her suggestions and her promise to create a stunning ring with what I already had. The jeweller who I am having to pay to rectify the mistakes has told me whoever did this work has made "maximum profit" on this job!! I feel ripped off with the massively overpriced and shoddy workmanship. Disgusted!! Avoid!!
Jan 11th, 2023

I was warned not to use this jewellers but I wanted to support a local business. I should have listened. I needed a ring to be made bigger. I had no idea what size it should be so they used ny existing rings as a guide but said they'd make it a bit looser than that size. It cost 120. I collected the ring and it was clearly loose but the lady in shop said my fingers were cold so would be OK. I tried it for 3 weeks but it is looser than other rings and spins around. I'm also scared it will get snagged. Went to shop today to ask for it to be adjusted a bit smaller but they said I would be charged as I said what size it should be. I didn't. I just took their advice. I will now go to a different jewellers for everything from now on who know about customer service.
Oct 25th, 2022