Gascare

Back in 2017, our old boiler died. We chose Gascare to supply and install a new Worcester combi-boiler. When their guy turned up to check dimensions, we asked him whether he would recommend a water filter, as we had one in our previous house. His reply was no, this is not needed. Earlier in February this year, and after the boiler had been serviced every year by Gascare since 2017, it stopped delivering hot water. We called Gascare; and they identified a fault with the boiler and told us we should call Worcester in, which we did. The Worcester guy came and took the boiler apart. Both heat exchangers were blocked by debris from the hot water circuit and had to be replaced. HE told us that really a water filter should have been installed in 2017. Luckily for us, this was covered under Worcester's warranty - but only because it was their first visit with us. The Worcester technician also found out that the Gascare installed exhaust was less than 300 mm from the roof fascias, which is not legal, and therefore had to condemn the boiler. At that point, we called Gascare back. They sent a technician who offered to seal the fascias with silicon sealant (a 10 min job). We requested that since the damage to the boiler was a direct consequence of their poor recommendation from the installation, they should install the filter and perform a flush at their own cost. Their reply was a quote for 740, which corresponds to a 60 discount on the real value of 800. Needless to say we were not happy with that offer, but they refused to do anything else. It is shocking to see this sort of practice. As customers with very little knowledge of such systems, we trust the supplier's expertise, and then they don't accept the consequences of their actions when this turns out to be wrong. This sort of behavious drives everyone's prices up because for some reason they wouldn't recommend the installation of an item we would have paid for. We will not deal with Gascare anymore, and recommend everyone else to stay away as well.
Apr 4th, 2022

The people at Gascare are very professional and a pleasure to work with. Highly recommended
Jul 12th, 2022

Steer well clear.! GasCare had serviced my boiler since 2016, no problems..This year all change. I experienced a problem with the room thermostat and the heating coming on as it pleased..Engineer had done a service less than 2 weeks prior..Thought it would be an easy fix.? Engineer came back, he said it was a problem with the room thermostat, he said the batteries were a little flat..He replaced them and charged me 80 quid for the pleasure..Fuming I contacted the office who kindly informed me that its purely a call-out charge and not 80 quid for 2x AA batteries..Since the engineer serviced the appliance the problem has got worse with a fault-code now appearing on the display..Calling the office once again to see if they could rectify the situation they kindly informed me yes they could....For 88 quid an hour then they happily would..!! Sheer cheek of it..! You'll get nowhere with the office staff, I said I would more than likely take my business elsewhere from now on..They weren't even bothered, just an "oh, shall we take you off our list and not phone you with a reminder in the future..?" And that's about it. They relieved me of nearly 200 quid for what.? A bad servicing and 2 AA batteries..They're alright Jack, because they've got my money..Steer clear folks, please, you have been warned...
Nov 12th, 2022

What a breath of fresh air from top to bottom, Gascare are helpful and proactive, the office guys are top draw and the engineers and helpful and knowledgeable, I highly recommend. Great service
Jun 9th, 2022

Excellent service, new boiler installed, great advice and aftercare. Would definitely recommend Gascare to anyone looking for great customer experience. 5 stars
Apr 5th, 2022