Tidal Vape Shop Totton

I have been passed since it opened but never ventured in before. I was greeted by a very upbeat and positive young male staff member called Chris..( i think, sorry I have short-term memory loss). Chris was very impressive and had a great customer focused approach to all the products. He suggested a variety of products and services and a number of possible choices depending on value for money and strengths. His attitude was very professional, and his knowledge was impeccable. Chris made it a very easy choice for my particular requirements and was very keen for me to save money by joining the company rewards scheme... which was a definite surprise and a pleasant one at that. I am slightly late putting this review up, but I really really do believe that if you experience good/excellent or outstanding customer service, then I try to get it up ASAP. I will definitely be using this store again and that is mainly because of the experience that I received by Chris??...This member of staff was not only knowledgeable but wasn't trying to push more expensive unit's or products that I wasn't interested in. He listened to what I said and advised me accordingly...with an excellent upbeat and positive attitude. I will be using the establishment and promoting the products and services that I received from my 1st time visit. It's quite rare to get such excellent customer service straight away in some places in Totton...this gentleman has proved to be the exception to the rule. I would highly recommend that you use this shop for all of your vaping needs. They have lot's of deals on offer.. saving you money in the long-term and the short-term. The shop is extremely well maintained and clean and tidy. There was seating available for anyone who needed it. It's not ideally located but is by they car park behind the store. I love giving positive feedback and credit where it's due. Very positive experience shopping experience. I don't know the best time to go...it's just the luck of the draw, but you'll definitely get a friendly welcome. (I hope that is his name....dark hair, 5' 8 is???) Sorry, I have forgotten. 2023 I visited the shop again today and was very impressed by yet another member of staff. He was still learning the ropes. He was very keen and super polite. He was very helpful with my enquiries and showed me various options, which I hadn't known about. He was professional and cheerful with a fantastic customer focused approach and excellent communication skills. I liked his attitude, and the service was fantastic. If you haven't already been in or you are thinking about vaping, then I highly recommend that you go in and discuss what suits you best. I'm going to be trying something different from the normal purchases when I go back. Thanks again for excellent service and advice.
Apr 22nd, 2023

David is such a nice guy. Very knowledgable and really friendly. Always keen to tell me offers too which I appreciate. My friend recommended to me and Im glad she did. Thanks again guys!
May 2nd, 2023

David was very helpful and gave good advice. Thanks.
May 2nd, 2023

I dont smoke, I vape Went in to Totton branch. Spoke with David and he was able to talk me through everything I needed. Walked in with little to no knowledge left with a vape kit . And some knowledge. Real friendly guy and makes you feel at ease. 5 stars!
Apr 27th, 2023

Best vape shop around, good selection and friendly staff
Apr 24th, 2023