M&S Simply Food

Really poor service! Worst M&S ever! In labour trying to buy a bottle of water and a banana with my partner when the self-service machine swallowed our money and wouldn't give change. Instead of helping staff accused us of stealing!! Having to wait over 30m while cameras were checked twice and get it sorted out in-between contractions wasn't much fun.
Mar 20th, 2023

I was really disappointed with the service we received from a man called Monzu. He was very rude. We had to repeat our order 4 times, no smile, no apologies for not being about to hear. Then he made a really horrible drink of hot chocolate for my daughter, we had to throw it away! This is the first time an M&S staff member has been horribly rude in all the years we've been going to your cafe...... People like this need to be reprimanded or suspended due to lack of people skills.
Dec 15th, 2022

The food hall is fine but the cafe is extremely poor unsure of opening times but when you refused to warm toastie sandwiches at 2.10 then refuse to do coffee at 2.30 and then declare we are closing at 2.50 I just wouldnt bother and the staff match the poor experience
Nov 2nd, 2022

Nice Staff. Expensive but nice treats. NB Bigger bottles are cheaper!
Jul 2nd, 2022

Jan 24th, 2022