Chi-Ni Restaurant Tooting

Food : 1/5 | Service : 3/5 | Atmosphere : 3/5 More
May 1st, 2023

I waited an hour for just my food to arrive and the food was mediocre. Our service was so slow too.
Apr 25th, 2023

I see these people have replied to my stars only review and placing the blame on me to paint me as an unreasonable customer. Let me give you all context. And I'm going to reduce my stars now because of the further poor customer service. I have been wanting to try this place for a long time and it so happened last night was that night. When I got to the restaurant, the whole place was filled with a birthday party who obviously had secured the whole area. I went for a takeaway and there was another group of about 5 people that was apparently waiting to be seated. The place was very full so I just nicely asked the guy if I could order a takeaway and he said that yes I could. He took my order and then went to the back to enter it into the system. He sent the lady to take my payment. She very kindly took my payment and asked if I needed the receipt and I told her no. I asked how long it would take and she said about 15 to 20 minutes so I said okay and I would wait outside. She said okay. I went outside to the eastern pavement and faced the restaurant so I could see inside through the window. I kept looking and could see everything going on. I saw when the guy came back after about 10 minutes with a white paper handle bag and he was chatting with the people waiting to be seated, I presumed that he was informing them they won't be able to be seated today because they left immediately after. He made no attempt to look for me because I saw him just walk to the back with the bag and place it there. I didn't want to be presumptuous and go ask if that was my food because I was told 15-20 minutes and this was much sooner than I was expecting. After those people had left, I went and sat on the bench and quietly kept waiting for my food. When I saw it had been 30 minutes I got up and looked to the back and made eye contact with the girl and gave a little smile and indication that I was waiting. She suddenly remembered and a few moments later I saw her coming to me with the same bag the guy had left. Of course I was upset because the fella did not look for me and then wanted to seem like he searched the ends of the earth. You seriously need to find staff who will not be overwhelmed when the restaurant is full of loud and obnoxious customers. You also need staff who know how to communicate with each other. I would imagine that the girl would have told the guy that I would have been waiting outside and that he would have had sense to look outside for me. But due to poor communication internally, along with an overly-patient and understanding client, this unfortunate event happened. Next time I will be more bold and walk straight up to staff and inquire rather than assuming they know what they're doing. Also you all need to accept when you have done something wrong internally rather than blaming customers who give you their hard earned money. Your food is mediocre at best and your customer service and response to me is absolutely unacceptable and abhorrent. I refuse to patronise your establishment in the future and would not recommend it to anyone. This was my first and last time here.
Apr 20th, 2023

It's a nice place
Apr 16th, 2023

Food : 4/5 | Service : 4/5 | Atmosphere : 4/5 More
Apr 7th, 2023