Southern Motor Group

Spent 720 to have a faulty turbo diagnosed, and then quoted 3K+ to fix. Spent < 200 to have a reconditioned turbo fitted elsewhere and the car is fine. SMG: Top dollar, bottom service
Mar 29th, 2023

Servicing, we cant thank Mary enough for all the help and information that she gave us. We have been purchasing vans from here for over 20yrs. Always have a lovely welcome and willing to listen to our needs. Helping to keep us on the road. Thank you
Mar 29th, 2023

Shame about the service !I have just purchased a 21 plate Transporter and the van is great - no questions 5 stars for the van. The customer communication/care on the other hand was very frustrating. All was fine going through the buying process with Liam (Sales Guy) until I went to collect the van, the van still had finance against it even though it was a VW lease van - so I could not take ownership and had to go home (3 hour round trip) with a courtesy van. A couple of days later the van was delivered to me with 3/4 tank of fuel at my home so all good. However trying to get a reply with questions following payment that I had was hard work, simple stuff like the breakdown cover booklet was not with the van and asking Liam to provide contact details or a copy of the booklet still has not happened, phone not being answered emails being ignored in my mind is not great customer service. I messaged the sales manager and still no reply. Its only little things however I would have given 5 stars if the customer service was taken a bit more seriously.
Mar 26th, 2023

Feb 20th, 2023

Shocking, ring the service phone number 5 times a day for 8 days no answer, leave a voicemail ( if the box isnt full) no callback! Only way to get them to answer the phone is to select buy new van option I live 10 minutes from SMG tonbridge and been using them for around 10 years but never again! Its easier driving to sittingbourne, hiring a car for the day and driving home! Such a shame Ann no longer works at SMG ( when customer service was important to them)
Feb 8th, 2023