Europcar Tonbridge

Car have service light as soon as I got it, window didnt wind up properly and it wasnt collect on the date that was set.
Aug 20th, 2022

If you value your sanity DO NOT have anything to do with this place. My insurers provided me with a hire car from Europcar, whilst my car was in for repairs in February and I am still having to deal with their incompetence. When the car was delivered to me it had a slow puncture which the woman who delivered 'thought it had been fixed'. It turns out that after a few days of driving it wasn't. As they were already aware I proceeded to fill the tyre as I hoped I'd get my car back in the coming days. Europcar took this as an opportunity to charge me 164 for not reporting damage to the car, despite them providing me in this way and being aware of the damage at the time of drop off. Not to mention, they collected the car without me being at home. Knocked on my door and my mum had no option but to provide them with the key and then proceeded to charge me for a re-fuel. They have threatened me with legal action despite them dropping the damage to the car claim and me paying the invoice for fuel. I plan to take this further but honestly, don't do it to yourself. They are TERRIBLE!!!!
Jul 18th, 2022

Jun 24th, 2022

Never brought me my car, after multiple calls and multiple times they said it was definitely coming, it never did.
Jun 19th, 2022

A replacement car was arranged via the RAC with Europcar's branch in Tonbridge. I was told the car would be delivered at approx 10am today. I rang up Europcar at approx 9.30am to obtain an ETA. After going through various options - "press 1"; "press 2" etc, I was put on hold for 12 and 14 mins - I hung up both times, fed up with listening to a recorded message telling me Europcar is "a leader in this, a leader in that". Not a leader in service delivery, that's for sure. I then managed to find a telephone number which was answered, only for the (polite) young man to put me through to the branch, and eh presto, no answer. I have now cancelled the car hire option with the RAC - on the latter, it took me 'only' 3 calls, 3 times telling my story again, as the phone went dead every time the operator put me on hold. 3 hours of my life I will never get back, must be a Monday 9 May thing...
Jun 1st, 2022